Internal Communications Surveys

Conducting internal communications surveys

Do you know when, where and how your employees receive information within your organisation?  We can help with our internal communications surveys.

Many employee surveys contain items covering internal communication or contain a topic dedicated to the subject.  However, it is sometimes  important to gain further insight into the way employees receive, want to receive and use information that is made available within an organisation.  We have extensive experience in conducting communication surveys and can work with you to design a survey that will provide that deeper insight and understanding.  The communication surveys can cover items such as:

  • Understanding of the aims, objective, vision and values?
  • How widely read are any internal publications?
  • What are the current methods of communication?
  • Is the Intranet user friendly?
  • Which teams are using Briefings?
  • What are the preferred methods of communication?

The aim of every internal communications survey we conduct is to help our clients understand how employees experience communication and therefore make relevant and pertinent positive changes to their internal communications programme.

In addition, we can use a ‘pulse’ style survey after the main communication surveys to rack and monitor changes made to ensure any action undertaken is having the desired effect.

Positive change…

Changing from many to one internal publication after conducting an internal communications survey.

One of our clients had several internal publications which each department took responsibility for.  These were published periodically and only included information relevant for the department.  Although these were positively received, feedback from the internal communication survey indicated that employees would prefer a central publication that included information across all the departments.

Employees felt they would be able to say in touch with relevant information within their departments but also what was happening across the organisation as a whole.

Two ‘pulse’ follow up surveys, six and nine months from the introduction of the new publication, showed clearly that the employees views on the publication were very positive and it is now a source of regular, reliable information for employees.  Other benefits have been that there is a reduced cost as the organisation is now only producing a single publication, teams are actively pooling resources and working collaboratively  for the publication and managing a single publication is proving easier and less time consuming for the organisation.

Internal_Comms_Survey_GIF_v2
They take great care to understand what I have needed from them...

Simon Hollington, Managing Director,  Leading Edge Personal Development Ltd.
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