What You Can Expect
What makes us different?
Over the years, we have refined what we offer to clients and we have identified four factors that set us apart from our competitors:
- Quality – We provide the highest quality of work to unremitting standards. This helps us develop long-term relationships with our clients;
- Reporting – Our reports are clear and concise, making the survey results easy to understand. Areas requiring action are highlighted;
- Customer service – Every client is important to us and each one receives the same excellent levels of service;
- Value – We believe that we offer better value for money than any other organisation in our market – as many of our clients have confirmed.
Understanding our clients
We are committed to understanding our clients and their businesses, because every client is unique. This understanding enables us to structure our survey approach to meet their aims and objectives.
Although projects have clear aims and objectives from the start, these can evolve as it proceeds. Our flexibility ensures that any additional requirements that arise are easily taken on board and delivered.
Our current average response rate
The Survey Initiative understood that ‘one size doesn’t fit all’ and that they needed to understand our company to deliver a truly personalised project.
Sarah Taylor, Head of Human Resources, Scania (Great Britain) Limited