TSI Blog

Culture and Engagement – knowing when to survey what

September 25th, 2018 by Jaime Johnson | No Responses

When we’re approached to survey, sometimes organisations know what specific questions they want to ask, sometimes it’s a specific topic, or to consider the impact of change; sometimes it’s clear that the surveys focus will be on the employee and other times its more organisation centric – there is no right or wrong approach it depends on the best fit with the organisation’s strategy at the time.

Surveying staff is not a new concept – business has come to realise that in order to grow and optimise they need to look inward and understand what is going on with their people – and conducting an employee survey is a practical and measurable way to do this. A survey can be conducted globally, in multiple languages and therefore reach many people; the advent of online surveys has made this a timely and cost-effective way for organisations to gather valuable information.

Two types of assessment that are popular at the moment, are employee engagement … read more »

Benefits of Conducting an Employee Engagement Survey

August 14th, 2018 by Alison McKinney | No Responses

We’ve been conducting employee research for over 20 years and in our experience, the main benefits of employee research include:

  • Demonstrating to employees that you are taking a genuine interest in them, their views and ideas;
  • Identifying strengths and weaknesses in management performance and organisational policies, procedures and technology which will improve operational efficiency and employee satisfaction while reducing costs;
  • Improving employee retention, which will in turn cut the costs of recruiting and retraining replacement staff and make your company a more attractive employment proposition;
  • Facilitate ongoing communication;
  • Gauge employees opinions of employers benefits programs;
  • Learn about working conditions from an employees point of view;
  • Can provide insight into where employee morale stands beyond what you see on the surface;
  • Improving work/home balance and reducing absenteeism;
  • Determining key contributors and barriers to delivering excellent customer service and getting employee suggestions for improvements;
  • Highlighting any issues that arise from changes in current programmes and consulting on various plans, such as relocation, so that they can be managed and the benefits realised … read more »

Wendy the Wagtail and her lessons in communication

June 27th, 2018 by Katherine Reid | No Responses

The incident got us talking about communication and assumptions.  The initial exclamation from my colleague hadn’t given enough information; and on first glance it did look very much like Wendy had collapsed.  It was only when I got up and went to look for myself, and when we waited and watched that we saw that Wendy was okay and it wasn’t someone from another office.

We are very good at making assumptions; we’re great at processing information quickly so that we can make decisions and take action.  But there’s a problem with assumptions.  As the old adage goes, ‘to assume, makes an ass out of u and me’.  Using them as the basis for making decisions can result in decisions that don’t actually fit reality; solutions that miss the mark and actions that head off in the wrong direction.

When we run a survey, we gather a huge amount of information.  The data can be overwhelming and it could be easy to … read more »

The shadow!

May 16th, 2018 by Gary Cattermole | No Responses

I’m a huge fan of learning from ‘people’ and more importantly ‘listening’.  I’ve always felt that you can understand a situation or a person much better if you listen and listen well – some of the best CEOs that I’ve met are those who don’t speak first – they typically let those in the room speak and debate and once the discussion is drawing to a close will offer their view, opinion or take on a situation, having genuinely listened to multiple views and thoughts first.

By learning to listen well, you can really begin to learn and for me this is wonderfully illustrated through the shadow.  We’ve been working with a client recently on intervention work following their recent employee engagement survey – feedback from the survey, and notably from the free text comments, highlighted that there were barriers to cross team/ project working within the organisation (a bit of a silo and fiefdom mentality) … read more »

Help your people picture the problem

May 1st, 2018 by Gary Cattermole | No Responses

We worked recently with an organisation in delivering some post survey workshops, with the simple (but always taxing) premise of coming up with ideas and suggestions for implementing change within a team following our recent engagement survey.

One of our rather excellent consultants if I may say so myself, used a different approach to the traditional brainstorming, appreciate inquiry or the stop, start, continue approach.

We got creative, in fact – it all got rather messy!

Using everything from stickers, paint-spray cans, felt pens, string, clay, glue, flowers, newspaper, magazines, scissors (I could go on).  Imagine a full to brimming set of craft boxes!  We then asked the team to make pictures and images of the issues/ problems they face or are working on.  Once they’d pulled that together, we took photos and then placed them on the wall for the team (and others) to comment on and write about … read more »

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