TSI Blog

Over And Above

July 23rd, 2018 by Alison McKinney | No Responses

Our team is often dispersed across the country so it was great to have everyone together at our strategy day last week.

The biggest focus of the day was ‘customer service’. The results from our ‘Did We WOW You?’ survey, clearly shows that we provide a really good service. But we want to push for excellence, and we discussed how we could achieve this.

Going over and above, the extra mile and aim to exceed client expectation were mentioned. However, we agreed that this may not always be a good thing as it may become the expected norm and it would be better if we managed expectations better.

Having said that, there are times when going over and beyond is really appreciated.

My daughter is due to go to university later this year, but we were missing a vital piece of required information – her birth certificate.

After arranging for a duplicate, we were advised by GOV.UK that the copy would be delivered … read more »

“Send Three And Fourpence, We’re Going To A Dance”

March 20th, 2017 by Alison McKinney | No Responses

Strangely enough, it’s rather fitting that I should start this blog by explaining the title.

Some years ago, military orders and messages were relayed down the line via a series of radio transmissions. The radio operator had to listen carefully to the command and repeat the message onto the next operator in a series.

If you have ever played ‘Chinese whispers’, you may very well know the outcome of the process.

So, “Send reinforcements, we’re going to advance” famously degenerated to the title of this blog.

Now it may seem amusing and intriguing how passed down messages end up as garbled miscommunication, but actually, communicating accurately is paramount in any organisation. Avoiding the pitfalls of poor communications practice is not easy. Afterall, we give and receive messages day in and day out without giving it much thought. Therefore, because it comes naturally to us, we very often omit to think about the process of communication.

Communication is all about conceiving, sending, receiving, interpreting messages and … read more »

Tuck Yourself In and Straighten Up Your Tie

August 18th, 2015 by Alison McKinney | No Responses

With the kids going back to school only a matter of weeks away, I’ve been assessing what school uniform still fits and what new items need to be purchased.

This has culminated in some heated discussions with my daughter about why the school insists that a set uniform is worn and got me thinking about why many employers also insist that their employees wear a uniform.

Uniforms and dress codes are standard practice in many workplaces worldwide, but why is there a need to define work clothing?

Sense of unity and equality

Work uniforms promote a sense of team spirit and belonging. When employees wear a uniform, regardless of position or financial status, employees feel a sense of unity and equality. Clothing is a key social class differentiator, which can create tension and jealousy. Removing this element can therefore contribute to healthier relationships amongst staff and a better workplace environment.

Free advertising

A good reason for dressing your employees in a uniform that sports a visible … read more »

The Survey Initiative Becomes Finalist in County’s Business Awards

July 30th, 2015 by tsiadmin | No Responses

The exponential growth of a leading Colchester-based staff survey and employee research consultancy, The Survey Initiative, has led to it being shortlisted for this year’s Essex Business Excellence Awards.

As a finalist in the Best Growing Business category, The Survey Initiative which launched in 2006, now counts the Telegraph, Scania, Natural History Museum, NHS Trusts, Vimto, Big Yellow Storage and Babcock among its clients.

Over the past two to three years in particular, the company has achieved outstanding success, with over 80% of its business coming through either repeat business or referrals.

The Survey Initiative Director, Gary Cattermole, is understandably delighted to be a finalist: “I believe we can attribute our success to the fact that we provide outstanding customer service. This is supported by feedback we have received from our client perception survey – 97% of our clients stated that the quality of our work and the service we provide has improved or stayed the same over … read more »

Smells Like Team Spirit

July 23rd, 2015 by Alison McKinney | No Responses

“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford

As the team at The Survey Initiative continues to grow along with the business itself, I wanted to revisit the benefits of having great team spirit and collaborative teamwork.

Despite there still being a ‘me-first’ culture where teamwork is seen as a hindrance to individual success, teamwork has been and will continue to be the key to growth and innovation for the future.

So here are just a few benefits of having a team that is working collaboratively and cohesively together.

  • Improves performance:
  • Leaving people to deal with tasks that are beyond their capabilities can lead to a less productive workforce.  Sharing tasks amongst team members and allowing individuals to concentrate on the skills they know they can do best will lead to work produced to a much higher quality and standard.

  • Increases efficiency:
  • Every individual has specialties, and collaborative environment allows each person to focus on what he or she … read more »

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