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Employee survey guide

  • Why research
  • Benefits of research
  • Why use surveys
  • Aims and objectives

 

  • The right approach
  • The right approach contd.
  • Top tips for online surveys
  • Communication

 

  • Designing the survey
  • Analysis and reporting
  • Action planning
  • Works cited

The Survey Initiative: An Introductory Guide to Employee Research and Employee Surveys.

Works cited

Brown, S., & Leigh, T. (1996). A new look at Psychological Climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81 (4), 358-368.

Delaney, J., & Huselid, M. (1996). The impact of human resource management practices on perceptions of organizational performance. The Academy of Management Journal, 39 (4), 949-969.

Heskett, J., Jones, T., Loveman, G., Sasser, W., & Schlesinger, L. (1994, March-April). Putting the service profit chain to work. Harvard Business Review.

Ilozor, D. I. (2001). Management communication strategies determine job satisfaction. Journal of Management Development, 20 (6), 495-507.

Koys, D. (2001). The effects of employee satisfaction, organizational citizenship behaviour, and turnover on organizational effectiveness: A unit-level, longitudinal study. Personnel Psychology, 54 (1), 101.

Norton, R., & Kaplan, D. (1992, Jan-Feb). The balanced scorecard - measures that drive performance. The Harvard Business Review.

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