The Survey Initiative: An Introductory Guide to Employee Research and Employee Surveys.
Benefits of conducting employee research
In our experience we have found the main benefits that can be achieved from employee research include:
- Demonstrating to employees that you are taking a genuine interest in them, their views and ideas;
- Identifying strengths and weaknesses in management performance and organisational policies, procedures and technology which will improve operational efficiency and reduce costs, as well as improving employee satisfaction;
- Improving employee retention, which will in turn reduce the costs of recruiting and retraining replacement staff and make your company a more attractive employment proposition;
- Improving the ability of employees to achieve a better balance between their work and home lives and thereby reduce absenteeism;
- Determining key contributors and barriers to delivering excellent customer service and soliciting invaluable improvement ideas from employees who deal with customers on a daily basis;
- Highlighting any issues that arise from changes in current programs and consulting on various plans, such as relocation, so that they can be managed in a proactive rather than a reactive way, with the benefits from the change being realised at the earliest possible opportunity;
- Helping HR Directors to drive key employee issues and concerns to the forefront of the organisation’s management agenda.