TSI Blog

Getting strong response rates on staff surveys

July 7th, 2017 by tsiadmin | No Responses

Our staff surveys constantly achieve a response rate of at least 85% which gives our clients an excellent insight into the thoughts and minds of their employees. How do we achieve this? Here’s our approach:

  • First up we meet with the board to get their view on what should be included in the staff survey, what they think is going on in the organisation and discuss strategic goals.
  • We also meet with managers to understand their views and needs from the staff survey.
  • Employees are also invited to pre-survey focus groups to gain their thoughts and support.
  • Once these consultations are complete a bespoke survey is created to really get to grips with the issues effecting an organisation.
  • Once the survey is live we ensure access to all. For site workers we offer bacon baps, mobile devices and paper surveys for them to complete in their preferred way during work time.
  • We analyse all data and report back to the board, managers and employees to ensure … read more »
  • Experts in the Construction Sector

    July 7th, 2017 by Gary Cattermole | No Responses

    We’ve been assisting organisations in the construction sector for over 10 years. Our staff surveys consistently achieve higher than industry average response rates, which has helped us grow our client base with a wide range of construction and building industry organisations, such as BuroHappold, Saint-Gobain, Mouchel, Atkins and Story Homes.

    Over the past quarter we’ve secured a number of new business wins in the construction sector, and delighted to add crane hire specialists, Ainscough to our client list. Thanks to our very high customer satisfaction levels, we’ve also managed to win contracts from our existing client base and will be overseeing employee research and consultancy services for engineering specialists, BuroHappold and construction materials specialist, Saint-Gobain.

    How to increase staff productivity?

    The construction industry is booming but are you getting the most out of your employees? Is everyone in your team prepared to go the extra mile? Gary Cattermole, Director of staff survey and employee engagement specialist, The Survey Initiative, offers his advice … read more »

    New Faces – Oliver Newton!

    July 7th, 2017 by Gary Cattermole | No Responses

    As part of our growth we’ve recently taken on new recruits.  Meet Oliver Newton, our IT Researcher/Developer.

    What’s Your Biggest Inspiration: The writer Neil Strauss. He is most famous for writing the pick-up artist book “The Game”; rather than the whole “pick-up scene”, I find the way he was able to transform himself from being a shy man into one of the world leading pick up artists amazing, showing what you can do when you really want to change and improve yourself. His other book “Emergency” was a real eye-opener for other self-development, this time working towards how to act in a crisis; this is something that resonates within me, as I am always looking for ways to improve and more forward.

    Biggest achievement: Being sentimental, I would say my son, Magnus, who was born in April this year. A non-sentimental personal achievement would be writing the second draft of my first novel.

    What do you bring to the world of employee … read more »

    Bernard Jenkin MP Officially Opens Our New Offices

    February 20th, 2017 by Jaime Johnson | No Responses

    We were recently joined by our local MP, Bernard Jenkin, who kindly popped by on his day out in his constituency to officially open our new offices. It proved a lovely occasion for all our team to get-together and have lunch with Bernard. We were surprised and fascinated to hear his views on employee engagement and how government are working to increase levels of employee engagement with their workforce. Quite a lengthy and interesting conversation flowed with an invite to add our views on cultural change to the government’s consultation on the issue, which we’re very excited to be a part of.

    Bernard was also very interested to hear about our growth and to meet our two newest employees, one a recent graduate from the University of Essex and was keen to hear more about how we’ll be working more closely with the University in the future. He was also surprised to hear that … read more »

    Do you know who I am?

    August 21st, 2015 by Ralph Sutcliffe | No Responses

    There is a long standing belief in market research that face to face interviewing methodologies yield higher satisfaction scores. Not convinced? Have you ever been having a meal in a pub or restaurant with the person sitting opposite you having a good old moan about say, the toughness of their steak? And when the waitress does the polite “Is everything ok with your meals?” thing, they say “Yes, it’s lovely thank you”.

    Why is that? Do we not want to be perceived as moaners, are we embarrassed about complaining in public, or making a fuss? But we should give honest and genuine feedback, it allows issues to be recognised, addressed and rectified.

    Anonymity and confidentiality is an issue we frequently come across in our employee engagement survey work. Participants are sometimes reluctant to take part for fear they may be recognised and perhaps singled out. It is something we take very seriously and we include an email address and telephone number on … read more »

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