We are about to start work with a client taking up the mantle for their employee survey from a previous supplier.
As part of our planning meeting we discussed pre-survey communication, as it will play a pivotal role in ensuring that we can maximise response rates.
We spent quite sometime talking through the work the client had undertaken as a result of the previous survey – in fact we were impressed to say the least. They had taken two organisational wide issues (connected with their values and how they communicate) and organised for improvements to be made in a number of ways. In addition, they were supporting local managers in making changes at local and departmental levels. They had also been monitoring, anecdotally, to see if the work they were undertaking was having a positive effect and, generally, feedback was good.
All in all, they had taken onboard the feedback from their people, taken action to instill positive change – so, no problems … read more »
We are currently working on an internal communication survey, looking at communication within a media group and specifically at the communication around a project launch. It’s a really exciting project to be working on, particularly, as the client have embraced the idea of running a short ‘pulse’ survey and are looking at a maximum of nine questions!
The aim is to make the survey as relevant as possible for those completing the survey and also for those working to action the feedback. In addition to the seven core questions, each department head has been given the opportunity to develop two questions for their department. As channels of communication are often utilised differently across different departments and teams, it will be interesting to see what questions the department heads develop and whether there are any reoccurring themes.
We look forward to reviewing the results of the survey and hope to share any highlights.
Every organisation is constantly developing and incorporating new techniques for communicating … read more »