TSI Blog

Effective Written Communication

July 9th, 2018 by Alison McKinney | No Responses

Whilst it’s not the only way to communicate, but effective written communication in the workplace is extremely important and relevant. ‘Time is money’ and the more time wasted on inaccurate and lost messages, the more money a business loses. For example, lack of detail in a memo or email could mean that a piece of work must be completely redone, doubling the time spent on a project.

What written communication doesn’t give you, is the personalisation of the message. It lacks the assistance of body language and vocal articulation. Careful thought needs to go into written communication because without the personalisation of verbal communication, it leaves peoples interpretation and perception of the message open to huge costly misunderstandings.

When sending out written information, it is expected that the people reading the information understand what is being said or asked of them. Still, often than not, some confusion or misinterpretation can lead to inaccurate interpretation. Consideration should also be given to the length … read more »

How to Build a Culture of Rewards, Recognition and Engagement?

June 12th, 2018 by Jaime Johnson | No Responses

We often talk about creating a culture of employee engagement but how can we influence employees day-to-day experience to offer meaning, impact, connection and appreciation in their everyday work.

Culture is a way of life which binds people together under one identity.  Workplace culture is the environment created by companies to offer a work-life experience for employees, often in order to encourage their loyalty.  The work culture is not the same for every company as it is determined by the values, expectation, and missions of each individual organisation.

How can you help to foster employee engagement through a positive employee experience?

Share the core values: Establishing a defined, well-communicated vision grounded in core values — and recognising behaviour that supports that vision — gives employees a sense of meaning and purpose in their work. Having leadership communicate core values regularly and clearly builds meaning into the employee experience.

Provide recognition: You can’t overestimate the power of appreciation. Research shows that employees who get … read more »

The shadow!

May 16th, 2018 by Gary Cattermole | No Responses

I’m a huge fan of learning from ‘people’ and more importantly ‘listening’.  I’ve always felt that you can understand a situation or a person much better if you listen and listen well – some of the best CEOs that I’ve met are those who don’t speak first – they typically let those in the room speak and debate and once the discussion is drawing to a close will offer their view, opinion or take on a situation, having genuinely listened to multiple views and thoughts first.

By learning to listen well, you can really begin to learn and for me this is wonderfully illustrated through the shadow.  We’ve been working with a client recently on intervention work following their recent employee engagement survey – feedback from the survey, and notably from the free text comments, highlighted that there were barriers to cross team/ project working within the organisation (a bit of a silo and fiefdom mentality) … read more »

Help your people picture the problem

May 1st, 2018 by Gary Cattermole | No Responses

We worked recently with an organisation in delivering some post survey workshops, with the simple (but always taxing) premise of coming up with ideas and suggestions for implementing change within a team following our recent engagement survey.

One of our rather excellent consultants if I may say so myself, used a different approach to the traditional brainstorming, appreciate inquiry or the stop, start, continue approach.

We got creative, in fact – it all got rather messy!

Using everything from stickers, paint-spray cans, felt pens, string, clay, glue, flowers, newspaper, magazines, scissors (I could go on).  Imagine a full to brimming set of craft boxes!  We then asked the team to make pictures and images of the issues/ problems they face or are working on.  Once they’d pulled that together, we took photos and then placed them on the wall for the team (and others) to comment on and write about … read more »

Sometimes it’s the simple things…

April 27th, 2018 by Jaime Johnson | No Responses

When building a team of engaged and motivated employees this phrase stands true.

You hear and read about the importance of engagement and all its benefits to the organisation’s bottom line, but you simply don’t know where to start.

Here are our favourite ideas for engaging and motiving employees – which are simple to implement and effective and, more importantly, that your team will appreciate:

1. Make work fun
Getting the balance right is important – work shouldn’t be entirely monotonous and routine. It’s disheartening to come to work at a place where you’re just working. To encourage fun at work, have some fun yourself. If people see you having some fun, they know that they’re allowed to too.

More formally, you can organise team-building activities or an event. Find ways to get the team to get together outside of work. This will give people something to look forward to, such as a BBQ or a breakfast/ lunch where you take a break as a … read more »

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