TSI Blog

What is the capital of Peru?

August 19th, 2015 by Ralph Sutcliffe | No Responses

This is one of my favourite questions and one that I frequently challenge my audience with when I’m doing a presentation. Not during a survey feedback session obviously, but when I’ve been asked to do a guest speaker spot on questionnaire design and I’m demonstrating how the wording of questions and answers can affect the answers given by participants.

Here’s how it works.

I ask the question “What is the capital of Peru?” and ask the audience to raise their hands if they know. Normally a few hands go about, about 5%, and somebody wittily calls out “P”.

I ask the same question again “What is the capital of Peru?” and this time show them a slide with 4 options…

Lamu
Lami
Lima
Luma

…and again ask for a show of hands. Rather more go up, about a quarter. Of course if a question is posed in this format in a real survey you’ve got a 1 in 4 chance of guessing correctly.

Finally I ask the question again … read more »

Pointless Employee Surveys – I Don’t Think So!

May 29th, 2014 by Alison McKinney | No Responses

It is true that many employees believe their annual staff survey is just a tick a box exercise for the HR department, or the organisation is looking for trouble, or that the results will be skewed, or results won’t be acted on, or its waste of their time, or all of the above! In fact, employee surveys are often looked upon quite negatively, and not just by employees, but senior management too.

However, if managed properly, employee surveys can yield incredibly valuable information about the organisations performance and more importantly, provide a means of listening to all employees and understanding their concerns.

Organisations tend to conduct their employee survey every 12, 18 or 24 months, but quite often employers will also carry out ‘pulse’ surveys, surveys which are designed to take snapshots of employee opinions, satisfaction, attitude or engagement.

Conducting an employee survey on a regular basis will enable organisations to spot problems at an early stage and track trends … read more »

Why Benchmark Employee Survey Results?

March 3rd, 2014 by Alison McKinney | 1 Response

When it comes to analysing your employee survey results, it is helpful to use a benchmarking tool. Without this, it will be easy to misinterpret your results, leading to ineffective and inappropriate action planning and a clouded understanding of where your organisation is at.

External Benchmarking

Benchmarking against external organisations allows you to measure the quality of your polices, processes, strategies and performance against industry bests or best practices from other industries or other similar organisations.

A quality improvement tool, benchmarking identifies:

  • What your organisation is doing
  • How your organisation is doing it
  • How other organisations within the same industry are doing it
  • How well your organisation is doing it with reference to measures
  • And, what and how to improve

What’s The Significance Of Using External Benchmarking?

It may seem quite logical to want to know how your organisation compares to another in a similar field, but will those comparisons actually give you an accurate assessment of where your organisation stands? There is no … read more »

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