TSI Blog

Effective Written Communication

July 9th, 2018 by Alison McKinney | No Responses

Whilst it’s not the only way to communicate, but effective written communication in the workplace is extremely important and relevant. ‘Time is money’ and the more time wasted on inaccurate and lost messages, the more money a business loses. For example, lack of detail in a memo or email could mean that a piece of work must be completely redone, doubling the time spent on a project.

What written communication doesn’t give you, is the personalisation of the message. It lacks the assistance of body language and vocal articulation. Careful thought needs to go into written communication because without the personalisation of verbal communication, it leaves peoples interpretation and perception of the message open to huge costly misunderstandings.

When sending out written information, it is expected that the people reading the information understand what is being said or asked of them. Still, often than not, some confusion or misinterpretation can lead to inaccurate interpretation. Consideration should also be given to the length … read more »

Keep Your Cool

July 3rd, 2018 by Alison McKinney | No Responses

The arrival of summer and increasing temperatures are welcomed by most, but persistent high temperatures can carry health risks. In this sweltering heat, piling on the sun cream and sporting a floppy hat might not be enough to keep cool.

Here we offer up some ideas to help you chill out:-

  • Keep out of the sun, especially between 11 a.m. and 3 p.m. when temperatures reach their peak and avoid unnecessary exertion
  • Drink plenty of cold drinks, place water bottles in the fridge so that the water is extra cool§  Ever heard ‘cool as a cucumber’? Eating cool and light foods will help, avoid eating meat and protein-heavy foods which increase your metabolic rate
  • Dress to keep cool, and choose loose clothing made of cotton and avoid synthetic materials which trap moisture
  • Close blinds and curtains which will help to stop rooms overheating
  • Use a fan, and for extra effectiveness, place a bowl of ice or cold water in front of it which will decrease … read more »

Wendy the Wagtail and her lessons in communication

June 27th, 2018 by Katherine Reid | No Responses

The incident got us talking about communication and assumptions.  The initial exclamation from my colleague hadn’t given enough information; and on first glance it did look very much like Wendy had collapsed.  It was only when I got up and went to look for myself, and when we waited and watched that we saw that Wendy was okay and it wasn’t someone from another office.

We are very good at making assumptions; we’re great at processing information quickly so that we can make decisions and take action.  But there’s a problem with assumptions.  As the old adage goes, ‘to assume, makes an ass out of u and me’.  Using them as the basis for making decisions can result in decisions that don’t actually fit reality; solutions that miss the mark and actions that head off in the wrong direction.

When we run a survey, we gather a huge amount of information.  The data can be overwhelming and it could be easy to … read more »

How to Build a Culture of Rewards, Recognition and Engagement?

June 12th, 2018 by Jaime Johnson | No Responses

We often talk about creating a culture of employee engagement but how can we influence employees day-to-day experience to offer meaning, impact, connection and appreciation in their everyday work.

Culture is a way of life which binds people together under one identity.  Workplace culture is the environment created by companies to offer a work-life experience for employees, often in order to encourage their loyalty.  The work culture is not the same for every company as it is determined by the values, expectation, and missions of each individual organisation.

How can you help to foster employee engagement through a positive employee experience?

Share the core values: Establishing a defined, well-communicated vision grounded in core values — and recognising behaviour that supports that vision — gives employees a sense of meaning and purpose in their work. Having leadership communicate core values regularly and clearly builds meaning into the employee experience.

Provide recognition: You can’t overestimate the power of appreciation. Research shows that employees who get … read more »

The shadow!

May 16th, 2018 by Gary Cattermole | No Responses

I’m a huge fan of learning from ‘people’ and more importantly ‘listening’.  I’ve always felt that you can understand a situation or a person much better if you listen and listen well – some of the best CEOs that I’ve met are those who don’t speak first – they typically let those in the room speak and debate and once the discussion is drawing to a close will offer their view, opinion or take on a situation, having genuinely listened to multiple views and thoughts first.

By learning to listen well, you can really begin to learn and for me this is wonderfully illustrated through the shadow.  We’ve been working with a client recently on intervention work following their recent employee engagement survey – feedback from the survey, and notably from the free text comments, highlighted that there were barriers to cross team/ project working within the organisation (a bit of a silo and fiefdom mentality) … read more »

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