TSI Blog

Employee net promotor score – Are you missing a trick?

January 14th, 2019 by Jaime Johnson | No Responses

The employee Net Promoter Score (eNPS) is a concept that builds off the NPS system (a concept pioneered and trademarked by Bain & Company, Satmetrix Systems, Inc., and Fred Reichheld). The NPS was designed as a way to measure customer loyalty by organising customers into promoters, passives, and detractors with just one question “How likely are you to recommend this company to a friend or relative?”. The NPS has been successfully implemented in many organizations and is used by over 60% of the Fortune 1000.

The logic behind this innovative approach to surveying is twofold – encouraged responses as less onus on the respondent and the analysis focuses on those that feel strongly about the topic – by concentrating solely on those most enthusiastic.

The short-focused nature of the survey makes it very easy to administer, score, and track over time. It also won’t take very long to complete, compared with traditional employee surveys.

Focusing on one (overarching) metric and its changes over … read more »

Meet The Team – Alison McKinney

October 1st, 2018 by Alison McKinney | No Responses

What’s your biggest inspiration?

The world around me. I love nature. It’s good medicine. Not only do the living things around me surprise me with their diverse evolution and endurance and ability to cope with all kinds of adversities, but it has a remarkable effect on my mood and health and wellbeing. Being outside in the elements, watching the changing of the seasons and the creatures around me is refreshing and mind clearing and the place where I do most of my thinking.

What did you want to be when you were growing up?

Well to be perfectly honest – I don’t think I’ve properly grown up yet and still wonder what I’d truly like to be when I do eventually grow up. At school, we had careers advice and I thought for a short while that I’d like to be a physiotherapist, but that meant studying science, and that’s not a strong point for me. I suppose I’ve always known that I’d … read more »

Culture and Engagement – knowing when to survey what

September 25th, 2018 by Jaime Johnson | No Responses

When we’re approached to survey, sometimes organisations know what specific questions they want to ask, sometimes it’s a specific topic, or to consider the impact of change; sometimes it’s clear that the surveys focus will be on the employee and other times its more organisation centric – there is no right or wrong approach it depends on the best fit with the organisation’s strategy at the time.

Surveying staff is not a new concept – business has come to realise that in order to grow and optimise they need to look inward and understand what is going on with their people – and conducting an employee survey is a practical and measurable way to do this. A survey can be conducted globally, in multiple languages and therefore reach many people; the advent of online surveys has made this a timely and cost-effective way for organisations to gather valuable information.

Two types of assessment that are popular at the moment, are employee engagement … read more »

Are You A Petty Condiment Pilferer?

September 18th, 2018 by Alison McKinney | No Responses

With both my kids off to University in the next week or so, I’ve been racking my brains for ideas to impart to help them get through what is going to be ‘lean times’.

Of course, there’s the list of easy cheap recipes, how to make washing powder, washing up liquid, shower gel and shampoo go further, put not so dirty clothes on a rinse, buy or borrow used textbooks, look out for reduced produce in supermarkets, don’t impulse buy and so on.

Then this morning, reaching into the glove compartment of my car to select a different CD to listen to on my way to work I spotted a selection of condiment sachets, extras I intended to take home and use.

Now, I understand there’s an ethical argument here as to whether it is ok to take more than the unwritten rule that you should only take what you need. But these freebies are there for the taking – right? And my … read more »

Meet The Team – Katherine Reid

September 11th, 2018 by Katherine Reid | No Responses

Here’s Katherine!

What’s Your Biggest Inspiration?

Seeing people achieve; be successful and do amazing things that they have worked hard for. Tenacity, determination and resilience are traits that I hugely admire in others.  I’m also partial to a bit of fabulous communication – those brilliant people who have fascinating insights to share about life the world and everything on TEDtalks are amazing.

What did you want to be when you were growing up?

The only thing I knew for certain was that I didn’t want to be a teacher as my mum was a primary school teacher and a SENCO and my Dad was a Special Needs Headteacher and an OFSTED inspector.  I am curious and fascinated by people – why do we do the things we do, so I knew Psychology was going to float my boat.  For a while, I thought about being an Educational Psychologist but my Dad told me I would find that too frustrating.  So, instead, I am a Business … read more »

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