TSI Blog

Over And Above

July 23rd, 2018 by Alison McKinney | No Responses

Our team is often dispersed across the country so it was great to have everyone together at our strategy day last week.

The biggest focus of the day was ‘customer service’. The results from our ‘Did We WOW You?’ survey, clearly shows that we provide a really good service. But we want to push for excellence, and we discussed how we could achieve this.

Going over and above, the extra mile and aim to exceed client expectation were mentioned. However, we agreed that this may not always be a good thing as it may become the expected norm and it would be better if we managed expectations better.

Having said that, there are times when going over and beyond is really appreciated.

My daughter is due to go to university later this year, but we were missing a vital piece of required information – her birth certificate.

After arranging for a duplicate, we were advised by GOV.UK that the copy would be delivered … read more »

Effective Written Communication

July 9th, 2018 by Alison McKinney | No Responses

Whilst it’s not the only way to communicate, but effective written communication in the workplace is extremely important and relevant. ‘Time is money’ and the more time wasted on inaccurate and lost messages, the more money a business loses. For example, lack of detail in a memo or email could mean that a piece of work must be completely redone, doubling the time spent on a project.

What written communication doesn’t give you, is the personalisation of the message. It lacks the assistance of body language and vocal articulation. Careful thought needs to go into written communication because without the personalisation of verbal communication, it leaves peoples interpretation and perception of the message open to huge costly misunderstandings.

When sending out written information, it is expected that the people reading the information understand what is being said or asked of them. Still, often than not, some confusion or misinterpretation can lead to inaccurate interpretation. Consideration should also be given to the length … read more »

Keep Your Cool

July 3rd, 2018 by Alison McKinney | No Responses

The arrival of summer and increasing temperatures are welcomed by most, but persistent high temperatures can carry health risks. In this sweltering heat, piling on the sun cream and sporting a floppy hat might not be enough to keep cool.

Here we offer up some ideas to help you chill out:-

  • Keep out of the sun, especially between 11 a.m. and 3 p.m. when temperatures reach their peak and avoid unnecessary exertion
  • Drink plenty of cold drinks, place water bottles in the fridge so that the water is extra cool§  Ever heard ‘cool as a cucumber’? Eating cool and light foods will help, avoid eating meat and protein-heavy foods which increase your metabolic rate
  • Dress to keep cool, and choose loose clothing made of cotton and avoid synthetic materials which trap moisture
  • Close blinds and curtains which will help to stop rooms overheating
  • Use a fan, and for extra effectiveness, place a bowl of ice or cold water in front of it which will decrease … read more »
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