West Kent Housing Association appoints The Survey Initiative

West Kent Housing

The Survey Initiative has been appointed to work with West Kent Housing Association (West Kent), a leading provider of affordable homes in Kent, to get a deeper understanding of what is driving employee engagement.

West Kent carries out bi-annual employee engagement surveys to enable its business to develop in a rapidly changing sector. The Survey Initiative intends to relay employees’ thoughts on progression and how West Kent can evolve to meet forthcoming housing requirements. West Kent wants to help create in Kent, a prosperous, strong and sustainable society where people can plan for their futures.

Louise Hazell, Head of Human Resources and Organisational Development, says: “We benefit from having a great team of dedicated and highly motivated people working for us. The Survey Initiative will help support them to be their best.  We are positive that the company’s personal and tailored approach will enable us to gather the right knowledge, ideas and strategies to further engage our staff during a pivotal time in housing”.

The Survey Initiative pitched for the work against a number of suppliers, including an international company established in the housing sector. West Kent decided to work with the company because of its proven success, knowledge and skills in dealing with people.

Gary Cattermole, Director, The Survey Initiative, adds: “We create employee engagement surveys specially tailored to clients’ needs and have an 80% customer retention rate.  West Kent has direct input into not just the process but also into questionnaires and reporting.   This means that the housing association can be sure that it will get a survey that really meets its needs.”

The Survey Initiative has been running bespoke staff surveys for seven years and is experienced at working with all kinds of organisations to help them achieve high levels of employee engagement.

Louise says:  “Gary Cattermole and his team are genuinely interested in our organisation.  I feel that they can work superbly with us and are able to communicate excellently with both senior leaders and staff.  This survey is important in enabling us to continue to put our residents first and assist people and communities to flourish.”

For more information about The Survey Initiative, visit www.surveyinitiative.co.uk;  West Kent Housing Association Group – www.westkent.org