When working with one of our clients we developed a colourful way of representing the proportion of promoters within their organisation and this got me to thinking, could you guess the proportion of those who would strongly recommend your organisation to others? Hence, what colour would your organisation be?
I would like to think that our organisation would be mostly green – full of happy engaged employees recommending our organisation to everyone they came into contact with.
I am sure you agree; everyone would like to think that employees within their organisation would recommend it as a good place to work. Employee promoters encourage strong growth in business performance because they provide a better customer experience. Those who approach the job with energy, enhance productivity, and come up with innovative and creative ideas for improvements to processes, products and services.
As a business leader, you have good reason to want to earn the enthusiastic loyalty of your staff. But research has shown that, … read more »
It’s a question we have been asked countless times and it is an intriguing one.
One of the easiest ways to think about this question is to consider the following: Are your employees responsible for their own engagement?
Employees cannot be solely responsible for their own engagement at work. To consider they are misses the point entirely. Do you go to work each day and think ‘Hmm, I think I’ll be engaged today, I’ll give that little extra, I’ll go that extra mile…?’ Probably not!
Whether a person is engaged or not is not a conscious decision, this happens almost unwittingly and certainly subconsciously. This is why employee engagement cannot be down to employees.
So, the answer is: the organisation takes responsibility.
As an organisation what you can do is create an environment where engagement can thrive – where employees naturally, without coercion, are more productive, more innovate, better advocates and (in our view more importantly) become healthier individuals as a … read more »
Last January, we posted our three-word theme for The Survey Initiative – Do You Have a Three Word Theme For Your Work in 2012? We thought a good way to start the New Year would be to review how we have performed against these themes.
After much discussion the team agreed upon Impact, Innovate and Grow as the set of key indicators for 2012. The intention was to use to them help set the direction of the business, inform our decision making, focus our marketing strategy and evaluate each project’s success.
In 2012, we worked with a number of new clients (DANTE, Moorfields Pharmaceuticals, M+W Group and Schaeffler Group Asia Pacific to name a few) and from first contact helped advise on the best approach to ensure their projects would meet their requirements. Our aim with all our projects continues to be the creation of actionable outputs that have a positive impact on an organisation and their employees.
We are inspired by the launch … read more »