TSI Blog

The first of a series of guest blogs – today Christopher Dean from theblueballroom talks about the roll of internal communications in succesful employee surveys.

Listen, talk… then act

One of the worst mistakes managers can make is to raise employees’ expectations, then fail to follow through with a meaningful response.

When managers tell staff that their views are important and urge them to speak up, they must then listen to what their staff are telling them and act on it.

All too often, the only visible response to an employee opinion survey is the communication of very topline results alongside a short message from the CEO thanking staff for participating.

Management may well take action on issues raised through the survey. However, such initiatives often come to fruition months later and are not then identified as responses to the survey feedback.

theblueballroom has supported a range of companies in communicating employee opinion survey findings at single sites, nationally, internationally … read more »

I have noticed that a ‘new’ employee metric has been much discussed recently, employee happiness. Is this yet another employee sentiment to measure? Employee satisfaction and employee engagement are metrics that we have all become familiar with. But what is this ‘new’ one all about. As organisations compete to retain a skilled workforce that delight customers and are productive innovative company advocates and promoters, do they now need to consider their employees happiness too.

Why Employee Happiness?

The research has moved us beyond satisfaction to engagement. It is understandable that satisfaction alone is not enough to make employees feel completely involved in the organisation. The stronger the engagement, the more likely the employee will act in the interests of the employer. But where does happiness fit into all this.

Are you happy at work? If you are, the chances are that you work harder and better than your less happy counterparts. Research shows that … read more »